AS Roma Privacy Policy
SUMMARY INFORMATION ON THE PROCESSING OF PERSONAL DATA
PURSUANT TO REGULATION (EU) 2016/679
Last update: effective as of March 16th, 2026
This page describes how AS Roma manages the website https://www.asroma.com/ (“Website”) with regard to the processing of personal data of users who access and browse the team’s web page and who use the services offered through the Website and platforms (“AS Roma Platforms”) of AS Roma S.r.l. and Soccer S.r.l., as joint controllers ("Joint Controllers," "Companies," "We" or jointly "AS Roma Entities"). This policy is provided only for the Site and the AS Roma Platforms and not for other websites and platforms that may be consulted by the user.
Following consultation of the Website and use of the Platforms, data relating to identified or identifiable persons may be processed. We may also receive personal information from the user through the contact details on our Website, for the purposes and in the manner specified below.
The data will be processed in full compliance with the legislation on the protection of personal data referred to in Regulation (EU) 2016/679 ("GDPR") and Directive 2002/58/EC ("e-Privacy Directive").
Our AS Roma Platforms include: myASR, AS Roma Mobile App, Official Online Store, Contests, Fanselfie, AS Roma Business Club App.
HOW DO WE COLLECT AND USE PERSONAL DATA?
This Website and Our Platforms acquire Personal Data ("Personal Data" or "Data") as part of their normal operation, the transmission of which is an integral part of Internet communication protocols and the operation of the Platforms themselves. Depending on how the user interacts with the Website and the Platform, this Data may include: profile information, contact information, browsing preferences and interests, and information about the user's location.
Data collected through the Website and AS Roma Platforms
- Data collected during navigation
The Website and AS Roma Platforms may automatically identify the user when browsing by collecting certain personal information such as the IP addresses or domain names of the computers used by users who connect to the Website or use the AS Roma Platforms, the URI (Uniform Resource Identifier) addresses of the resources requested, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, a numerical code indicating the status of the response given by the web server (successful, error, etc.) and other parameters relating to the user's operating system and IT environment.
- Data provided voluntarily by the user
We may acquire users' Personal Data through the voluntary submission of requests by the data subjects.
For more information on the types of Data collected and how it is processed, please read our extended privacy policy.
PURPOSE OF PROCESSING
We use the Personal Data collected for multiple purposes, including, but not limited to: to provide information about our services and to enable the purchase of team products, to execute our contracts and subscriptions, to manage the selection process on our website, to allow access to and use of our AS Roma platforms, to carry out promotional activities, send newsletters, market activities, and profiling in accordance with the methods described in our policy .
The purposes are listed in more detail in the table below.
Purpose of processing |
Legal basis for processing |
|---|---|
Pre-contractual negotiations and execution of contracts |
We may use users' Personal Data to execute a contract or to fulfill pre-contractual obligations (for example, to allow the user to purchase a ticket, the AS Roma Card, a gift card, a season ticket, or a product on the Website in Our shop or on Our AS Roma Platforms, to open a personal account and take advantage of exclusive services—such as VIP Hospitality or the Stadium Experience—offered by AS Roma, or to allow the user to participate in a contest). In these cases, the processing of Personal Data is based on our contractual and pre-contractual obligations (e.g., for registration on the season ticket waiting list) to provide the requested services and process the related payments. If the user refuses to provide such information, we may not be able to execute the contract and provide the requested services or supply certain products. |
Management of the selection process |
We may collect the Personal Data of users who apply on the Joint Controllers' Website and send their CV to manage the selection process and possible recruitment. The Data is processed on the basis of pre-contractual negotiations aimed at managing the user's application . Failure to provide Personal Data will prevent the application from being considered and the selection process from continuing. We do not collect Special Data as part of this preliminary activity. |
Response to specific requests and information from users |
We may collect the Personal Data of users who write to us by filling out specific forms on the Website and/or on our AS Roma Platforms to receive information about our services, the functioning of the Website or the AS Roma Platforms, or to ask questions about products, services, exclusive benefits, and offers that we promote from time to time. We may provide information about our soccer school, team matches, and our sports centers. Data processing is based on Our pre-contractual and contractual obligations to provide information about Our services . If you refuse to provide such information, We may not be able to assist you with your requests. |
Access to myASR |
If you wish to use the myASR system, we may collect certain personal information to allow you to register for the service. For registration purposes, you will be asked for your first name, last name, email address, password, date of birth, residence, and gender. We may also request information about the payment method you intend to use and your billing and shipping address. The processing is based on the contract in place with the user for the management of services that allow them to quickly purchase tickets and/or products, participate in competitions, and watch highlights, videos, interviews, and footage of the team. If the user refuses to provide this information, we may not be able to execute the contract and provide the requested services or certain products. |
AS Roma app – Il Mio Posto |
The "AS Roma – Il Mio Posto" app, which can be downloaded from the main app stores, allows users to use the "Il Mio Posto" service via their my ASR credentials, viewing information about their ticket, transferring their ticket or season ticket, or purchasing additional services. Users can add their own tickets/season tickets, as well as tickets belonging to other family members or friends. Processing is carried out in accordance with the contract in place with the user who downloads the app. |
Use of AS Roma Business Club |
If the user wishes to become a member of the AS Roma Business Club, we may ask them to fill out the membership application form on our website. Personal Data (first name, last name, company name, contact details, and message) will be processed in accordance with our pre-contractual and contractual obligations in order to provide information about the service and proceed with club membership. |
Use of the "AS Roma Fan Zone" service |
AS Roma Fan Zone is a section on our website where you can register to access all the activities in the village - and stay informed about all the upcoming events and news regarding AS Roma. Users who wish to participate in the activities can sign up by providing their personal data (first name, last name, email address, password, date of birth, residence and gender of the user for registration). The Data will be processed in accordance with our pre-contractual and contractual obligations in order to allow data subjects to participate in the selected activity. |
"Fanselfie" experience |
Our fans can take a photo/selfie and send it to AS Roma by visiting fanselfie.me/asroma or by scanning the QR code displayed on Sundays on the stadium's big screens. The best photos will be selected and displayed on our social media channels. The service is voluntary. By taking the photo and sending the selfie to the channels specifically set up by the Joint Controllers or by following the instructions on the QR Code, the user consents to the processing of data relating to their image, including through publication on our social media channels. |
Use of the "È nato un romanista" service |
Our fans have the opportunity to register their children or minors for whom they exercise parental responsibility for the "A Romanista is born" service by filling out a specific form with some of the minor's personal data. The service is voluntary and both parents or guardians must consent to the communication of the minor's Data to the Club. Failure to provide the Data and failure to obtain authorization from the parents or guardians will prevent registration for the service. |
Information about our Academy |
In the "AS Roma International Academy" section, we provide all the information about AS Roma's soccer schools for boys and girls aged 5 to 17. These soccer schools offer the opportunity to learn the team's training methods and techniques. Users can contact us by sending a request with their personal details (first name, last name, and message for the Academy) to the email address youthdevelopment@asroma.it. In the case of minors, only requests from those with parental responsibility will be considered. We may also provide information about our summer camps and activities organized by the Club for young people. The Data will be processed to comply with our pre-contractual and contractual obligations and to provide all the information requested by the user concerned. |
Participation in competitions |
We may collect Personal Data to allow the user to participate in our competitions. For registration purposes, the user's first name, last name, email address, and password will be requested. Processing is based on the contract and the conditions that will be indicated from time to time by the Joint Controllers based on the characteristics of the competition. If the user refuses to provide such information, we may not be able to execute the contract. |
Promotional activities |
We may send newsletters, promotional communications relating to our services, updates on our products, events organized by the Companies, and other commercial activities managed by us, subject to the user's explicit consent. We may contact you by email, instant messaging tools, push notifications, telephone calls, and market research. We will verify that you have given the Joint Controllers prior authorization to carry out these activities and ensure that the operations are carried out in accordance with current privacy legislation. You are free to withdraw your consent at any time . Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal. The provision of Data is optional and, in case of refusal, there will be no prejudice to the contract and the provision of services and/or products by the Companies. |
Promotional activities reserved for ticket and/or season ticket purchasers |
We may contact users who have purchased a ticket and/or season ticket by telephone to promote extra services in relation to the ticket/season ticket purchased (for example, purchase of parking spaces or stadium experiences during matches, discounts for other events in addition to those purchased). The processing is based on our legitimate interest in keeping our customers up to date on the services and events offered by the Companies. Users may always object to the processing of their personal data in accordance with the procedures indicated in this policy in Paragraph 8 - RIGHTS OF DATA SUBJECTS, Right to object to processing. |
Soft marketing |
If you are already a customer of ours and have used the Companies' services, we may send you promotional communications, exclusively by email, relating to offers similar to those in which you have already shown interest. The processing is based on our legitimate interest in keeping our customers up to date with the latest news promoted by the Companies. The user is free to unsubscribe from the newsletter service at any time by clicking on the appropriate link at the bottom of our emails and to object to the processing of their Data. |
Profiling |
We may use users' Personal Data to better understand their tastes and interests in certain services and/or products we offer in order to ensure that our offerings are tailored to their preferences. As part of our services, we may create groups of users with common characteristics to improve the shopping experience (e.g., Customer Personas). This is a profiling activity that we can only carry out with the user's consent. This activity allows us to tailor our communications and make them more relevant and interesting to individual users' preferences. We may contact the user by email, instant messaging tools, and telephone for market research purposes. We will verify that the user has given prior authorization to the Joint Controllers to carry out such activities and ensure that the operations are carried out in accordance with current privacy legislation. We do not use Personal Data to make decisions based solely on automated processing that produce legal effects or significantly affect the user in a similar way. The user is free to withdraw their consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal. The provision of Data is optional and, in the event of refusal, there will be no prejudice to the contract and the provision of services and/or products by the Companies. |
Compliance with legal obligations |
To comply with our legal obligations, orders from government authorities, which may also include measures from government authorities outside your country of residence, when we reasonably believe that we are obliged to make such disclosures, and when the disclosure of your Personal Data is strictly necessary to comply with the aforementioned legal obligations or government orders. The processing of Data is based on the legal obligations provided for by European and international law and regulations to which we are subject. The provision of Data is mandatory in the case of specific regulatory provisions. |
Prevention of fraud and abuse |
To investigate, verify, deter, report, and protect ourselves from fraudulent, unauthorized, or illegal activities. For example, when you purchase tickets, we may perform checks to prevent credit card fraud. We may also perform preliminary checks and controls prior to refunding you and for the purposes of retaining accounting records. We are also subject to legal obligations regarding health and safety, which require us to ensure that certain individuals who have been banned from attending sporting events do not take part in our events and sporting events. We are also required to monitor access and ensure security at certain events and gatherings organized by the Companies. This may involve the processing of Personal Data and the disclosure of information to the police, state authorities, and other bodies, where required by law. The processing of Personal Data is based on our legitimate interest in ensuring the security of the services provided and of our organization . If the user refuses to provide such information, we may not be able to guarantee access to and use of our services. |
Technical operation of the Website and AS Roma Platforms |
We collect and use your Personal Data to technically administer the Website and AS Roma Platforms to ensure that they function properly. We may use the personal information you provide to respond to reports or complaints regarding the proper functioning of the Website and/or AS Roma Platforms. Data processing is based on the legitimate interest of the Companies in ensuring the proper functioning of IT systems and electronic platforms . If you refuse to provide such information, we may not be able to guarantee the functioning of all services and our systems. |
Integration of the user's calendar with team events via ECAL |
Users can add events organized by the Companies to their calendars without the Companies being able to access the fan's personal information. The processing is based on the consent provided by the user when filling out and submitting the form to update their calendar with the events of the AS Roma Women's and AS Roma Men's first teams |
Service improvement |
We may collect users' Personal Data to allow them to access Our Site and the AS Roma Platforms, preserving their quality, and analyze their use in order to improve the quality of Our offering. We may use aggregated and anonymous data and may provide such information to third parties. It is understood that this information does not allow individual users to be identified. The processing is based on Our legitimate interest in ensuring the service and improving Our offerings . If the user refuses to provide such Data, We may not be able to guarantee an improvement in services. |
Updates and news on the team blog |
We may collect the Personal Data of users who browse the Site and use the AS Roma Platforms to provide updates, news, and information about the team's activities and to allow users to share their fan experiences in "Fan Stories" on the Site by sending their photos/images and/or videos to be included in the team's fan gallery. The processing is based on our legitimate interest in keeping users informed about the team's activities through the blog, which can be accessed from the Website and the AS Roma Platforms. Following the spontaneous submission by our fans of images and audiovisual content for "Storie di tifo," we may publish such Data on the Website and on the AS Roma Platforms. We will only process information voluntarily provided by our fans and will not collect any Data other than that submitted by the user. |
Update of the Roma "Community" section |
We may process your Personal Data in the "Community" section, where news is collected about the activities we carry out for our fans in collaboration with institutions, Roma clubs, associations, schools, and parishes. Here, every Giallorossi fan can find information about initiatives taking place in their area. The Data is processed based on our legitimate interest in keeping fans up to date on the activities carried out by the Joint Controllers . In this context, audiovisual content collected in a public setting or during events and activities organized by the team may be published. |
Updating of the terms and conditions of use of the Website and AS Roma Platforms |
To send information about changes to the terms and conditions of use of the Website and/or AS Roma Platforms and to provide this Privacy Policy. The processing of Data is based on our legitimate interest in informing the user well in advance of the entry into force of such changes . |
Protection of our rights and interests |
We may process users' Personal Data to enforce our contractual terms and conditions, to protect our business operations, our rights, our privacy, our security, or our property rights, and to enable us to pursue all legal remedies available to us or limit any damages we may incur, where necessary. The processing of Data is based on Our legitimate interests in protecting Our business organization in accordance with the provisions of the law . In cases where the processing of your Personal Data is based on one of the legitimate interests described above, we will carry out a case-by-case assessment before proceeding to ensure that the processing in question is actually necessary and that your rights do not override our legitimate interests. You may object to the processing of your Personal Data in accordance with the procedures set out in paragraph 8 of the Extended Privacy Policy. |
WITH WHOM DO WE SHARE YOUR INFORMATION?
The Personal Data provided may be disclosed to our suppliers and business partners for the maintenance and updating of this Website and the AS Roma Platforms, as well as for the purposes described above. These companies:
- may also have offices outside Europe;
- will never directly use the Personal Data communicated by the Companies without the user's specific consent.
For more information on the recipients of Personal Data, please refer to our Extended Privacy Policy.
WHAT ARE YOUR RIGHTS?
As data subjects, users have the right at any time to obtain confirmation of the existence or otherwise of Personal Data being processed and to know its content and origin, verify its accuracy or request its integration, updating, or correction (Articles 15 and 16 of the Regulation).
Pursuant to Articles 17, 18, and 21 of European Regulation 2016/679 – GDPR, every user has the right to request the deletion, restriction of processing, transformation into anonymous form, or blocking of Data processed in violation of the law, as well as to oppose its processing in any case, for legitimate reasons. Users also have the right to lodge a complaint with the supervisory authority for the protection of Personal Data, pursuant to Article 77 of the GDPR. The data subject has the right to withdraw their consent at any time, where this constitutes the legal basis for processing. Withdrawal of consent does not affect the lawfulness of processing based on consent prior to withdrawal.
For more information on your rights and how to exercise them, we invite all users to read our extended Privacy Policy below.
QUESTIONS ABOUT OUR PRIVACY POLICY?
For more information about our privacy policy, we invite all users to read our extended Privacy Policy below.
If you have any questions, please contact us at: e-mail: privacy@asroma.it
The Companies have appointed a Data Protection Officer ("DPO") pursuant to Article 37 of the Regulation, who can be contacted at the following email addresses: dpo@asroma.it or by regular mail at the following address: P.le Dino Viola n. 1, 00128, Rome (RM).